Question 1

How do I get a quote?

Accepted Answer

Use our online instant quote tool — select your service, enter property details, and get an itemised estimate in under 2 minutes. For complex or commercial jobs we'll follow up with a tailored quote after reviewing your request.

Question 2

Do I need to be home during the clean?

Accepted Answer

No — most clients give us access instructions and are not home. We just need safe access and any specific instructions noted at booking time. We'll send you a photo report once the job is complete.

Question 3

How far in advance should I book?

Accepted Answer

For general cleans we usually have availability within 1–3 business days. For same-day or urgent jobs, contact us directly on +61 451 217 210 or chat on WhatsApp for the fastest response.

Question 4

How is pricing calculated?

Accepted Answer

Pricing is based on property size (bedrooms/bathrooms), condition level, add-ons selected (oven, fridge, balcony, etc.), and service type. Our quote tool gives you an instant itemised breakdown including GST.

Question 5

Are there any hidden fees?

Accepted Answer

No hidden fees. The quote you receive includes GST and shows a clear line item breakdown. If the scope changes on the day (e.g. property is in worse condition than described), we'll discuss it with you before continuing.

Question 6

Do you offer recurring discounts?

Accepted Answer

Yes — weekly, fortnightly, and monthly recurring bookings receive discounted rates. Choose your cadence during the quote process and the discount is applied automatically to your estimate.

Question 7

What's the difference between a general clean and a deep clean?

Accepted Answer

A general clean covers regular maintenance — surfaces, floors, bathrooms, kitchen wipe-down. A deep clean goes further: inside appliances, detailed grout, skirtings, inside cupboards, and neglected areas that need recovery work. If your property hasn't been cleaned professionally in a while, a deep clean is usually the right starting point.

Question 8

What products do you use?

Accepted Answer

We use professional-grade, eco-friendly products that are safe for children and pets. No harsh bleaches or toxic chemicals unless specifically required and agreed with the client in advance.

Question 9

Do you clean commercial properties and offices?

Accepted Answer

Yes — we offer recurring commercial and office cleaning. These jobs are reviewed manually to confirm the right scope, visit windows, and access arrangements before booking is confirmed.

Question 10

Are your cleaners police checked?

Accepted Answer

Yes — all team members are vetted before joining. We take the safety and security of your property and personal spaces seriously.

Question 11

What if I'm not happy with the result?

Accepted Answer

We offer a 48-hour satisfaction guarantee. If something was missed or not up to standard, contact us and we'll return to fix it at no charge. Your satisfaction is the job, not just the clean.

Question 12

Is my property insured during the clean?

Accepted Answer

Yes — we carry $5 million public liability insurance on every job. This covers incidents that occur during the service. We also ask clients to let us know about any existing damage or fragile items before we start.

Question 13

How do Airbnb turnovers work?

Accepted Answer

We coordinate with your booking calendar, complete a full guest-ready reset between checkouts and check-ins, handle linen, restock supplies, and send you a photo report. You don't need to be involved in the day-to-day.

Question 14

Can you handle same-day turnovers?

Accepted Answer

Yes — for short-stay properties we offer same-day and urgent turnover windows. Contact us directly on +61 451 217 210 or via WhatsApp for time-sensitive bookings.

Question 15

Do you manage laundry and linen for Airbnbs?

Accepted Answer

Yes — laundry pickup, drop-off, timing updates, and linen coordination can be included in your hosting support package. This removes one of the most common short-stay pain points.

Frequently asked questions