Privacy policy for enquiries, accounts, and service delivery records

This privacy policy explains what information we collect, why we collect it, how it supports quoting and service delivery, and how operational records may be stored for quality, safety, support, and compliance purposes.

What we collect

We collect the information needed to quote, schedule, communicate, deliver services, and manage customer accounts.

This may include name, email, phone, address, suburb, service scope details, booking notes, and account information.
For operational delivery, records may include reports, uploads, issue logs, laundry updates, and approval history.
Where staff accounts exist, internal operational records may also include assignment, timing, and work-completion records.

Why we collect it

Information is collected so we can quote accurately, coordinate access, deliver services, and follow up on issues or requested work.

Enquiry data supports quoting, booking discussions, and customer follow-up.
Operational data supports service delivery, quality control, issue handling, and reporting.
Contact details may be used for booking confirmations, job updates, reminders, approvals, invoices, and related service communication.

How it is shared and stored

Information is shared only with staff, contractors, or service providers who need it for service delivery, support, notifications, payments, or secure system hosting.

Portal visibility differs by role and by admin-controlled settings.
Restricted staff notes, audit logs, and internal-only operational records are not shown to clients unless explicitly configured.
Service evidence and operational records may be retained for quality assurance, issue review, safety, dispute handling, and compliance needs.

Your choices and contact

You can contact us about your information, enquiry records, or customer communication preferences.

If you believe information is incorrect, outdated, or should be reviewed, contact us at info@sneekproservices.com.au.
Where Australian privacy law applies, requests will be handled in line with the applicable obligations and any permitted exceptions.
Website enquiries and account requests should only include the information reasonably needed for us to assess and deliver the service.