Terms and conditions
Terms and conditions for booked cleaning and property support services
These terms explain how quoting, access, scheduling, price adjustments, cancellations, recurring services, reports, and follow-up support work when you book services with sNeek Property Services.
$5 million public liability insurance
sNeek maintains $5 million public liability insurance for covered incidents. Insurance does not change the need for customers to provide safe access, accurate scope information, and timely notice of hazards or existing damage.
Quotes, estimates, and scope
Quotes must reflect the real property condition and scope. Instant quotes are estimates for standard jobs and may change if the actual site differs materially from the submitted information.
- Final pricing may change where access, contamination, clutter, damage, size, or requested outcomes differ materially from the original request.
- Specialty work, larger properties, risky access, and unusual scope may require manual review before booking is confirmed.
- Extra rooms, bathrooms, balconies, appliances, outdoor areas, or specialist tasks outside the confirmed scope may be billed separately.
Access and site readiness
Customers must provide safe access, correct entry details, and any site instructions before the scheduled service window.
- If access is not possible on arrival, a call-out, waiting, or reschedule charge may apply.
- Unsafe conditions, active hazards, illegal activity, or severe contamination may require the team to pause, rescope, or refuse the service.
- Utilities required for the service should be available unless another arrangement has been agreed in writing.
Scheduling, cancellations, and recurring visits
Time-sensitive jobs depend on allocated labour and reserved schedule capacity, so notice periods matter.
- Reasonable notice should be given for cancellations or changes, especially for recurring service and short-stay turnovers.
- Late changes may incur charges where labour, travel, or reserved capacity has already been committed.
- Recurring subscriptions or plans should clearly define cadence, included scope, pause rules, and how extra work is approved.
Payments, invoices, and approvals
Payment timing depends on the service type, account status, and whether extra work or purchases need approval before billing.
- Invoices are payable on the agreed terms shown on the quote, invoice, or recurring-service arrangement.
- Approved extras, shopping runs, consumables, and client-authorised add-on work may be charged separately from the base service price.
- Where third-party costs or urgent support actions require approval, the customer remains responsible for approved charges and reimbursements.
Reports, issues, and limitations
Reports, notes, and service images are used to confirm work completed, note exceptions, and support follow-up.
- sNeek is not liable for pre-existing damage, wear and tear, hidden defects, or issues that could not reasonably be identified before or during the service.
- Customers should raise service concerns promptly so they can be reviewed against the booked scope and recorded evidence.
- Consumer rights under Australian Consumer Law continue to apply in addition to these service terms.
Service concerns and reattendance
If there is a concern about the completed service, it should be raised promptly and with enough detail for fair review.
- sNeek may request photos, reports, site access, or a short review window before confirming any reattendance or remedy.
- Any remedy or follow-up service will be assessed against the booked scope, access conditions, and recorded service evidence.
- Nothing in these terms excludes guarantees or remedies that cannot be excluded under Australian Consumer Law.